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DCS CASE MANAGER 3 - 10132021-23035

Summary: Under general supervision, is responsible for professional case management work of considerable difficulty and lead work of routine difficulty; and performs related work as required.
Distinguishing Features: This is the lead level class in the DCS Case Manager job series. An employee in this class is responsible for leading and training subordinates in the performance of case management work for children under the State's supervision, in State custody, or at risk of State custody, and their families.
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and two years of professional experience providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children's service program; and/or juvenile classification coordination.
Substitution of Graduate Education for Experience: A graduate degree in social work or a related behavioral science field may be substituted for the required experience on a year-for-year basis, to a maximum of one year (e.g., 36 graduate quarter hours may be substituted for one year of required experience).
Work Activities:
Guiding, Directing, and Motivating Subordinates:
  1. Administers disciplinary action as required to correct undesired outcomes.
  2. Conducts case conferences to provide guidance, feedback, direction, and next steps to promote safety, permanency, and well-being with DCS Case Manager 1 and DCS Case Manager 2.
Resolving Conflicts and Negotiating with Others:
  1. Addresses' inappropriate behaviors and/or actions with clients, service providers, resource parents, etc.
  2. Addresses' conflict among co-workers and leadership using conflict resolution skills to provide a harmonious working environment.
Interacting with Computers:
  1. Performs advanced task in computer programs (e.g., Microsoft Office, Excel, etc.).
Coordinating the Work and Activities of Other:
  1. Assigns cases and work assignments to DCS Case Managers using departmental systems for entering child welfare information (TFACTS) in order to meet work requirements.
  2. Creates on-call schedules for DCS Case Managers to allocate personnel in a fair and consistent manner.
Documenting/Recording Information:
  1. Documents accurate information from interviews, observations, correspondence for a wide range of sources.
  2. Prepares reports for court.
  3. Enters time, mileage, travel, leave request into Edison.
Scheduling Work and Activities:
  1. Regularly conducts home visits to assess the safety of homes.
  2. Works flexible hours including weekends, holidays, and after hours.
Getting Information:
  1. Conducts intake interviews with individuals reporting suspected child abuse or neglect.
  2. Conducts interviews with child's family and collateral contacts (e.g., principals, neighbors, doctors, etc.).
  3. Discuss' case information with DCS Case Manager 1 and DCS Case Manager 2's to guide decision making process about case needs, resources allocation and outcomes.
  4. Gathers demographic information on child and family (e.g., Genogram, Ecomap, Lexus Nexus, etc.).
  5. Gathers complete and accurate information (e.g., child's school records, psychological evaluation report or medical examination results).
  6. Locates and identifies natural, formal and information supports.